Customer Testimonials
My first experience here was wonderful. Friendly and accommodating staff completed my RV Oil Change and service hassle free. I will return for service for sure!
I love this service department everyone is super nice and very helpful, my car was finished super fast and had a great full service done
Yeah buddy get ur stuff done here. I been happy from day 1 with these folks. And uh 25 words huh? Uh okay yeah they good
Very punctual and very efficient and always let me know what was performed! Great job! I would recommend their service dept to all my friends.
Desoto provided a fair deal, great service, and friendly staff. I had no issues with my trade in or with the purchase of the new vehicle. Will definitely recommend Desoto and would use again.
Our experience with this dealership was very positive. All preliminary email and phone communication with Bethany was handled promptly and succinctly. The representative we worked with, Christy, was pleasant and efficient and we would most certainly do business with this dealership in the future.
Desoto is always very professional and timely my dealings with this dealership. There line of communication is always open and their response to any questions or concerns is always on point.
Always on point with getting me in and out for my oil changes. Definitely the best deal in town for two oil changes can’t beat the price.
Christy, Elmer, were great I worked with Christy on the phone and Elmer at the dealership. No pressure from either salesperson .. I spent more time on the road than making the deal. I will come back and buy another vehicle when the time is right. I don't recall the gentleman that did all the paperwork, but he was very helpful
The service from the sales men, was excellent, He answered all our questions in a polite and respectful way!! And the buying process was quick and easy.
Very satisfied with service and honesty, will be taking my trucks to them. Great atmosphere and friendly folks! Brought things to my attention that didn’t realize was bad, didn’t pressure you into about of stuff. Glad I went there to have work preformed! Aces in my book!
Desoto’s and all there employees made my day I drove 3 hours to get to them and they didn’t disappoint if everyone worked the way Desoto’s do business the world would be a better place !!! I got my 3500 ram longhorn and they also gave me what I wanted for my trade-in best place ever thank you De Soto and everyone that help me achieve my goal I will be back when I’m ready to trade in but that won’t be anytime soon
Excellent service and not a long wait. Service prices were reasonable.
Fantastic customer service. I am new to the area and they helped me get setup quickly in the system.
Greg, the service manager was great to work with. Very knowledgeable, courteous, and professional. Good overall experience with fair pricing and timely service. Would recommend.
honest professional approach by any and all service people. The status of work being done on my vehicle is updated by service personnel on a timely basis. I have no problem recommending Desoto Auto Mall
Was very pleased With the service and friendliness of all the staff -
Everyone is nice and helpful, they also keep you updated.
Great service definitely go back Would definitely recommend them to anyone
eveybody did a great job, special thanks to chris hernanandes
Accommodating, prompt, professional and very easy to deal with. Their work is good as new!
It was good service and nice atmosphere and nice staff thank you
Service was great. Good value nice people nice facility will return
Excellent customer service. Prompt, friendly and responsive to customer needs.
Great customer service during this visit. Checked for any issues.
I’d like to say Thanks for the help and great service. I appreciate how you guys went beyond doing just an oil change and service the vehicle and let me know all that was needed or needs to be done in the future.
Chris has a great personality and made the process so easy! Will be coming back now for future services. Also, Clint is amazing!! Will be coming back to buy a new vehicle when ready!
My Service Advisor was Gregg. He always takes good care of me and my MKX. My wait is minimal. He is very knowledgeable and a great guy.
Staff was very friendly! Wait time was reasonable. Took my vehicle in for an oil change and found the price to be fair as well.
The attendant was super friendly and handsome too! My car was done in the time they had said it would be done. Super fast!! Bye
Love coming here for service. Thanks for helping me out. I appreciate how friendly everyone is. I always feel recognized here. Look forward to next service.
This was my first time having my oil changed here it was super fast, convenient, easy. Highly recommend to anyone! Give Mr. Chris a raise!!
Great visit. Went in for a service. They were quick and efficient. Greg was awesome and very helpful. I will definitely be back. I am a long time customer and have never been disappointed.
Outstanding service from beginning to end. Nice to have them so close to home (5 miles). Highly recommended on just about any make vehicle. Will be back
Great service, staff is friendly and always accommodating. Miguel is the Jeep guru and always does an excellent job. I drive from Punta Gorda to have my Jeep serviced there and is worth the extra gas and time.
Fantastic team at DeSoto. Took care of my issue and got me back on the road quickly. Highly recommend, Chuck and his team are friendly group of people who care.
Had my 2016 RAM 3500 serviced. Great service, nice employees. Adrian did a great job! Highly recommended! I will continue having my truck serviced at Desoto RAM
Great service done with all my vehicles, staff is knowledgeable and gets to the problem keeping me informed every step. It was a pleasure. Thank you.
good service experience delivered as promised. high recommend. will definetly use their service department for all my Ram needs. Chris was very helpful from start to finish.
AS ALWAYS IT IS A PLEASURE GETTING MY F250 SERVICED AT DAM. NNOTHING BUT A CLASS ACT SERVICE DEPT, AND EVERYONE IS ALWAYS VERY FRIENDLY AND POLITE
Went in for a recall on my car the people were very nice and friendly and helpful was a very nice experience would go there again
Great place to buy your cars and have them serviced . i don't have any thing more to say ! so go buy your car from these guys
Desoto Ford (CDJR) Has once again provided me with top notch service. I can take my vehicles to any service center but the Best one is right here in Arcadia. Great job everyone!
Greg in service is awesome! As always our service visit was timely and professional. They were very accommodating to our needs. Desoto Auto Mall will continue to be our dealership!
it was great and i was very grateful for what was done for me thank you john Chris done alot for me thank you john
The best place to shop with the Best Salesperson John Roberts!!! Upon entering the floor, we are always greeted the a Big Hello and I usually get a big Hug 🤗
Been taking our vehicles to dealership for over 25 years. They went ahead and changed cabin air filter which was good since I didn’t know there was one.
Rating for Clint who was out sales person. He was very knowledgeable, friendly, and informative. He wasn't pushy and was very patient. Enjoyed talking to him.
Very helpful on new Jeep gladiator purchase. Did not pressure me and I feel that I got a fair deal. This is my second Jeep purchase from them. I shop around but ended up back with them twice. It was worth the 30 mile drive. They are very pleasant to deal with.
The service department does a great job and the staff is very organized and professional. They can get the job done quickly and have reasonable prices.
Best service center great people and the best service writer Christopher. Desoto Ford is a great place for service and sales . Happy overall with service
Came in for 1st service since purchasing my vehicle from Desoto in January.inquired if there were any bulletins on my 150 regarding excessive oil consumption.There was , and a reprogram of my pcm was completed. New dipstick as well. Thanks for checking it out for me Shawn. Good job.
They treat me well better than family they put up with a lot I’m happy to be part of that family. I can still go to my salesman and he will give me information when I need it. Service manager is always attentiveAnd gives me good advice. The XTD sharp has done a lot of work for me and I always feel good about what they do y’all have a great team there
JR was great and helped fix a problem with the Buick, that happened the day we picked it up. For a great salesperson, see JR.
Great customer service everyone was super friendly all I needed was an oil change and I didn’t wait long at all... I would definitely recommend to others
You will certainly never find a better dealer both in sales and service. Our purchase last year was perfect and the sales department has been top notch every time.
Greg was amazing I explained the much needed maintenance for our upcoming trip and our very tight time crunch to get our vehicle in and out that day he by far Exceeded Any expectations I may have had Thank you Greg
Exceptional service. The level of professionalism that was displayed, the employees were kind, and great experience. I definitely will be a returning customer to this location.
As always, all was perfect. Greg was our service advisor. We had the front end aligned , oil, oil filter and fuel filters changed while the truck was in.
Christy is always the best and goes out of her way to make the purchase a great experience. Lee in the parts department is very knowledgeable and always returns my call
Lol well it was an experience, couple hundred plus dollars later just to replace a tail light bulb . But I have a sense of humor they did spend a couple hrs . I’m old first you replace the bulb , then the fuse but modern technology wins .
Best service i have ever received. Highly recommend there use. Service manager very attentive to our needs and made our vehicle a priority to fix.
Great trade experience and comfortable, no pressure effort on behalf of the staff. Definitely an absolute consideration for the next vehicle. Kudos to Tyler Jackson for his help with the trade repair.
Best dealer ship in the world I've traveled from the other side of the world just to get my oil change I've even
Desoto Automall is second to none. The overall experience was incredible. The entire staff was friendly and welcoming. My vehicle was returned timely and in great condition.
Honest and friendly staff here - from sales to service. We had a great purchase experience last year and they have become our trusted go-to when service issues arise (like a nail in my tire last week). Service is quick and affordable.
Great service! Always does as promised! They stand behind their work and do a great job. Highly recommend both service and sales! Great customer service!
Back again for service. Greg Bechtold always takes great care of us. We were in a bind and he delivered! Always appreciate working with him.
Great customer service, prompt service paid attention to detail made the experience overall excellent. Would recommend to family friends and co workers. Thank you very much
Always friendly, curtious, helpful, and willing to help. Thank you for all you guys do. You haven't kept me waiting for very long on my visits.
I was running late headed to Desoto Ford to get new batteries he was about 5:55 when I arrived but Sean Barney just happen to be there and jumped right in and help replace the batteries himself thanks again Shawn always willing to help Desoto Ford is the best
Greg is always great to work with. Was in and out within budget, fixed right the first time, and finished as promised. Thanks again for a great visit!
Customer lounge upgrades..big screen TV,Easy rider magazines, HBO And How it was made stations..small bar with ice and clean cold mugs for the beer..if y’all should have any more ideas to add to this before your next board meeting than feel free to add to the list.
Excellent experience getting my car serviced here. Greg Bechtold was especially awesome. Greg was so helpful and kind. Made the whole experience easy and pleasant.
Excellent prompt service. Walk in service provided late afternoon by courteous employees. The staff were all very friendly and helpful. Provided a ride home while my car was being worked on.
Drive there from Avon Park because of the people and service. Very honest in what they say. Good work, fair pricing, friendly service. Thank you for a great j ob
Got it right this time! I’ve always had issues with this service dealer but my last visit was great! Thank you for the change!
I was very happy with my sales man and the whole sales team. what else is there to say Happy to do trading with you see you in two years!!
Excellent prompt service. Walk in service provided late afternoon by courteous employees. Barriers for steering wheel, seat and floor placed. Service was neat and proficient.
Service dept. was great. Fast polite and friendly a overall great experience. Shawn Barney was knowledgeable and friendly .He was available at all times for questions
What a friendly and professional place! I think I met with Craig or Greg? He was fantastic! He was attentive and informative and very personable. It was odd how pleasant going in for an oil change was. Haha.
This dealership made the car buying experience fast and easy. They worked with me to offer the best deal and answered all my questions about the car.
I had some work done at XTV and John is a pleasure to deal with. I highly recommend him and his team. Thanks for making me a satisfied customer!
No other dealership will get our business. Always thankful for the great staffing sales and service. We have been doing business here for the last 30 years.
+They are always concerned about the customer, I appreciate all that they do. i enjoy the dealership and recommend them to everyone. Thanks to You..
Very friendly and helpful. Straightforward and honest. They did everything they could to get me fixed and going as quickly as possible. Very happy with the service and friendliness
The service was fast and friendly. I live in Wisconsin and Florida part time. The only problem I had was with my transmission. They were not sure of the answer. I did get it fixed back in Wisconsin thank you.
Matt and a whole bunch our great up there. Sean is always a big help in service and makes the process nice and easy. Thanks
I have two Ford vehicles. A 2006 350 van and a 1994 250 diesel truck. They go beyond the call of duty to help me.
After few conversations with one of the sales associates I quickly decided that this was the place that I wanted to purchase my new vehicle. They were extremely friendly throughout the entire purchasing process, very transparent with all of my options, prompt follow up on all of my questions and also the BEST price available for the car. I would highly recommend this dealership to all of my friends and family members.
