i recently had a noisy air/heater fan on my 2013 ford f-150 and assumed it was probably a bad bearing in the fan motor. Tyler Jackson was my service adviser and told be to bring it in and they would diagnose the problem. After about 45 minutes he showed me a small plastic part that had broken off, but said the fan would still operate as before. The charge was $60. I think i know from experience that most dealers would have told me i need a new fan motor and the labor and parts expense would have been several hundred dollars. ...
I took my car in on March 24th for an oil change and an a/c issue. My service adviser was Shane Parker. He told me I could get the oil changed that day and made an appointment for next week to bring my car back for the a/c issue. The appointment time for next week was my choice. The oil change was done with the 27 point service and the car was done quickly. In these times that we are dealing with right now it was a pleasure to receive such great service from Shank Parker.
Great job and Fantastic Customer Service
This is our third Super Duty truck purchase from Desoto and we have been very pleased with our experience. On all three purchases we have tried to use the local dealership in Collier County but due to inexperienced sales associates, have taken our business out of town. In all three cases the vehicles have been delivered and I have not had to travel to meet them. Exceptional white glove service
This is the first time that I had ever been to Desoto Automall. I was very pleased with the way I was treated during my visit there. Carolyn Worley met me and she started showing me the inventory of used trucks until I seen what I was looking for. Carolyn did not pressure me and just worked with me trying to work out a trade. I left thinking about the vehicle. Then I returned 2 days later and we made a deal. another sales person Chris also helped out with the deal. He was very great with everything he helped out ...
They got me right in quickly, and changed my oil, and got me out quickly. Great service group!
Desoto Auto Mall is an excellent dealership. The employees are very friendly. Clint and Rob were very helpful when I purchased my 2020 Ford Explorer.
Vehicle was on Consignment and although the dealership didn't have possession of the car initially, Carolyn Worley went above and beyond to ensure that I was kept up to date with the status of the car. Carolyn was there to answer my questions promptly and honestly. I live out of state and she was more than willing to work with me on the purchase of the vehicle despite having many other potential buyers. When it came time to picking up the vehicle, I needed a family member to retrieve it for me and she made sure that they felt welcome. ...
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